Accommodation Manager up to 22k Bonus Dorset (Bournemouth)
Accommodation Manager up to 22k Bonus Dorset We are looking to recruit an Accommodation Manager to work for one of the busiest and most successful leisure businesses in the UK. They operate some of the very best and largest caravan holiday parks and leisure resorts in the UK. As accommodation manager you will be directly responsible for the full accommodation team which during the peak summer holiday period is made up of around 300 full and part time staff who are made up of contract cleaners laundry staff porters and checkers. It is crucial that the successful accommodation Manager has experience of managing this amount of staff The vast majority of your team will be working for you for 5 hours on a Monday and a Friday which are the changeover days where they are each responsible for preparing up to five 3 bed caravans to exacting standards throughout. Your biggest challenge will source retain and develop your team of cleaners and to ensure that they consistently deliver an excellent level of cleaning. Your performance measure of success is the results that come through the holidaymaker guest survey feedback forms and your role is viewed as being the most critical in the business to ensure that the 2000 plus holidaymakers arriving each week start their holiday on a very positive footing by checking in on time and to a clean and welcoming environment where the facilities are all in working order. When the inevitable problems arise or issues crop up the key to success is to find immediate solutions and we are looking for an individual with outstanding leadership skills who will take ownership for these situations. You will work very closely with the holiday sales manager and you will know exactly what the requirements will be in terms of cleaning on an ongoing basis. You will be tasked with managing and controlling all accommodation related costs which include any external contracts cleaning materials cleaning equipment inventory linen hire goods and wages in-line with agreed budgets in order to deliver the optimum cost per arrival. We are looking for individuals who can command respect by being a highly effective leader with excellent interpersonal skills and a passion for delivering service excellence. Whilst we are very keen to talk to candidates working in a similar environment we would also welcome applications from managers from other service led delivery teams who can demonstrate experience of successfully leading large team of employees. You will possess strong communication skills and the ability to problem-solve have strong team leadership and motivation skills as well as experience in developing positive customer relationships. The successful candidate will be offered a comprehensive and ongoing training programme in customer service health and safety data protection and Coshh training. In return you will be offered a competitive basic salary of up to 22K depending on experience with bonuses that are based on both your teams performance and overall park Ebitda. There may also be the potential of being put up in accommodation on the park. This role may also require you to relocate to any coastal location. Due to the very high level of applications only those who match the above criteria will be contacted.